GTM Business Systems Analyst

Integration meets innovation

Celigo is a modern integration and automation platform (iPaaS) on a mission to simplify how companies integrate, automate, and optimize processes. Purpose-built for mission-critical processes, Celigo offers unique tools such as runtime AI and prebuilt integrations tailored to resolve the biggest integration challenges, making Celigo incomparably easier to maintain.

If you are passionate about solving integration challenges and believe that integration should be easy and simple for both technical and business users, then this is the role for you!

Celigo is seeking an experienced GTM Business Systems Analyst with significant expertise in the administrative configuration and usage of Salesforce.com CRM. The successful candidate will play a crucial role in optimizing our Salesforce platform to meet business requirements, improve processes, and enhance user experience. The IT Business Systems Analyst will oversee the implementation of strategy and process for partner channels, improve existing data flows, and recommend operational efficiencies. This role also involves assisting in the configuration and maintenance of Celigo’s PRM to ensure seamless partner on-boarding and enablement. Weekly monitoring and reporting of project updates, working with scrum teams to develop business requirements, and close engagement with enablement teams are regular responsibilities in this role.

What would you do, if hired?

• Administer and configure Salesforce.com CRM to meet business needs and support various teams.
• Collaborate with stakeholders to gather and translate business requirements into effective Salesforce solutions.
• Design and implement Salesforce customizations, including custom objects, workflows, validation rules, and data management practices.
• Provide user training and ongoing support for Salesforce-related issues.
• Develop and maintain documentation of Salesforce configurations and processes.
• Ensure data integrity and implement best practices for data management and security.
• Plan, scope, and execute Salesforce-related initiatives, ensuring alignment with business goals.
• Perform regular system audits and prepare for Salesforce releases and updates.
• Implement, educate on, and manage Agile Scrum processes for efficient project delivery and clear accountability.
• Document channel processes, analyze gaps, recommend improvements, and influence workstream execution.
• Report on project updates and present recommendations to leadership.
• Design data flows and create reporting requirements for weekly channel KPIs.
• Implement bi-directional pipeline routing with partners and internal customers.
• Configure PRM systems and work with developers to streamline and scale channel processes.

Who are we looking for?

• Minimum of 5 years of experience in Salesforce.com CRM administration and configuration.
• Salesforce Administrator certification
• 3-5 years of experience as an analyst working in the channel domain.
• Strong understanding of Salesforce best practices, functionality, and capabilities.
• Proven experience in business analysis and requirements gathering within a Salesforce environment.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with diverse and remote teams.
• Strong stakeholder collaboration and project management experience, ideally including implementing, educating on, and managing Agile Scrum processes in a very transparent way.
• Experience working in business technology or operational teams.
• Knowledge data hygiene best practices and advanced reporting in Salesforce and third party tools, such as Tableau, ThoughtSpot, etc.
• Experience in Sales, Partner, or Community Cloud.

Celigo reasonably expects to pay a base salary between $120,000 per year and $140,000 per year for this position. Actual starting base pay will be determined by skills, experience, geographic location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, benefits, or other perks as outlined in any formal employment offer made.

Why Celigo

• Celigo is a Visionary in the 2024 Gartner Magic Quadrant for iPaaS, a 2024 Gartner Customer Choice for iPaaS, a G2 iPaaS Leader, and a recognized leader in AI
• Remote-first culture
• Competitive compensation 
• High-growth, collaborative, and inclusive work environment
• Starting with your first year, we offer 3-weeks of vacation, wellness days, and holidays to recharge and spend time with family and friends
• Generous benefits package, including parental leave
• Monthly tech stipend
• Recognition opportunities

Diversity, Equity, Inclusion, and Accessibility

As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with strong representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand.

Celigo is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age (40 and over), disability (physical or mental), sex, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, condition (associated with cancer, a history of cancer, or genetic characteristics), military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Employees and applicants are also protected against retaliation. Consistent with federal and applicable state laws, acts of retaliation against an employee or applicant who engages in protected activity, such as reporting discrimination or harassment or participating in the EEO process, whistleblowing, or the exercise of any appeal or grievance right provided by law will not be tolerated by Celigo.