ServiceNow- Jira Integration Template

ServiceNow and Jira integrations give your team a holistic view of your project status and incident management issues, enabling more efficient work and quicker issue resolution.

Streamline Your Issue to Resolution Processes

Prebuilt flows sync incident data automatically from one system to another whenever an incident is created or updated, ensuring your data stays up-to-date. Your team can work more efficiently by having all the data they need to resolve cases.

ServiceNow users to Jira Cloud platform users

This intergration flow syncs ServiceNow users as Jira Cloud platform users.

Jira Cloud platform issues to ServiceNow incidents

This integration flow syncs Jira Cloud platform issues as ServiceNow incidents. Note: This integration doesn’t support issues with status as closed.

ServiceNow incidents to Jira Cloud platform issues

This integration flow syncs ServiceNow incidents as Jira Cloud platform issues.

Jira Cloud platform closed issues to ServiceNow closed incidents

This integration flow syncs Jira Cloud platform closed issues as ServiceNow closed incidents. Note: This flow has been configured to run once per week.

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AI and machine learning-enhanced error management tools include dashboards, detailed error messages, alerts and notifications, auto-resolve, and autonomous recovery tools.

Integration Orchestration

Set up multiple imports and exports as part of a single integration flow. Orchestration supports complex processes that require data coming from, and going to, multiple sources.

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Approachable user experience for business users so they feel confident creating and managing automations to fit their changing business processes.

Javascript Hook

Fully self-contained, self-service extension points for complex flow logic allows for more sophisticated integration templates.

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