Celigo Support Policies

Celigo is committed to working with its Customers to promptly investigate and resolve tickets reported by its Customers. This Support Policy shall govern Celigo’s provision of support services to the Customer pursuant to the Customer Success Plan level that the Customer has purchased or is otherwise entitled to.

The Customer is entitled to the Essential Customer Success Plan as part of an active product subscription. The Customer may choose to purchase a Preferred or Premier Customer Success Plan for expanded support services as described at https://staging.celigo.com/success/.